Thank you for choosing to purchase your bag and hat accessories at www.pognfbshop.com. Our goal is to ensure that you are completely satisfied with your purchase. If you need a refund or return, please refer to the following policy:
Return Conditions
Return Time Limit: You can apply for a return within 30 days from the date you received the item.
Item Condition: The returned item must be unused, with tags intact, in the complete packaging, and without signs of wear, damage or washing.
Proof of Purchase: Please provide a valid purchase receipt (order confirmation email or purchase receipt) when returning the item.
Non-Returnable Items
Customized items, discounted promotional items, and clearance items are not returnable.
Refund Process
Contact Customer Service: Please contact us through our customer service email serve@pognfbshop.com.
Return Approval: Our customer service team will review the return request based on the information you provided.
Item Return: Once the return request is approved, we will provide a return address and instructions. Please package and return the item securely as instructed.
Refund Processing: Once the product is received and inspected, if it meets the return conditions, we will process a refund within 5 business days. The refund will be returned to your payment account.
Exchange Policy
If you need to exchange the product, please return the product according to the return process first, and place a new order to purchase the required product.
We are committed to providing excellent customer service to ensure that your shopping experience is as pleasant as possible. If you have any questions, please feel free to contact us!